Refund policy

About Returns

I. Order Cancellation

At Beiestate, we strive to offer a flexible cancellation process.

1. Before Shipment: If you wish to cancel your order, please contact us at support@beiestate.com. We will make every effort to process your request and issue a full refund.

2. After Shipment: If your order has already been dispatched, please contact us immediately. We will guide you through the standard return and refund process.

II. 30-Day Risk-Free Return Policy

1. Return Window Shop with confidence. We offer a 30-day "no questions asked" return policy. You may request a return within 30 days of receiving your order.

2. Eligibility & Requirements

  • Condition: Items must be in brand-new, unused, and unopened condition, returned in their original packaging.
  • Accessories & Gifts: All original accessories and promotional free gifts must be included in the return.
  • Shipping Costs: Return shipping fees are the responsibility of the customer. Original shipping charges are non-refundable.
  • Proof of Purchase: A copy of the official receipt or order confirmation is required.
  • Exclusions: Clearance items and non-Beiestate branded products are final sale and ineligible for return under this policy.

III. Return Process

  1. Contact Support: Email support@beiestate.com with your order number and a brief description of the item(s) you wish to return.
  2. Receive Approval: Our team will respond within 24 hours with specific return instructions and approval.
  3. Ship the Item: Pack the item securely and ship it to the provided address. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
  4. Refund Issuance: Once your return is received and inspected, we will process your refund within 5 business days.

Pro Tip: To ensure a seamless experience, please contact our support team before sending any items back.We do not accept returns without prior authorization.

 

About Exchanges

I. Exchange Guidelines

1. Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged (e.g., for a different size). The customer is responsible for all related return shipping costs.

2. Quality Issues: If a product is defective or damaged within the warranty period, please contact us immediately. We will provide a solution tailored to your specific needs.

II. Verification for Quality Issues

To expedite your request, please provide your order number along with clear photos or videos and a detailed description of the defect.

III. Exchange Process

The exchange process follows the same steps as our Return Process: Contact Support > Obtain Approval > Securely Ship Item > Processing of Replacement.

 

About Refunds

I. Refund Timeline

Once your refund is approved, the funds will be credited back to your original payment method within 5 business days.

II. Refund Calculations

1. Cancellations: Orders canceled before shipment are eligible for a full refund.

2. Standard Returns: The refund amount will consist of the purchase price minus the original shipping fees and any applicable taxes.

3. Warranty Claims: Approved warranty refunds may be full or partial depending on the case. Please note that original shipping fees and taxes are non-refundable for warranty claims.

Note: All refunds are strictly issued to the original payment method used at checkout. For further assistance, please reach out to our customer service team.